Contact
One address, and a person reads it
hello@scriptlock.app — for everything. One mailbox somebody actually reads beats eight that forward to nowhere.
Put a word at the front of the subject
It gets to the right place faster. Nothing bounces if you forget.
| Subject starts with | For |
|---|---|
(nothing) | Anything at all |
privacy | Your data, deletion, a privacy question |
security | A security problem you found |
grievance | A formal grievance under the IT Rules |
copyright | Somebody else’s work on our platform |
appeal | A suspension you want looked at again |
legal | Contracts, a data processing agreement on paper |
school | A film school discount — write from the school’s own address |
press | Press |
How fast
| First reply | 3 working days, usually the same day |
|---|---|
| A grievance | Acknowledged in 24 hours, resolved in 15 days |
| A security report | 3 working days, then kept posted |
| A refund, once approved | 5–7 working days, back to where it came from |
Who we are
| Run from | Hyderabad, Telangana, India |
|---|---|
| Grievance Officer | Naveen Kumar Davuluri |
| Time zone | India Standard Time, UTC+5:30 |
| Registered entity and GSTIN | Being registered. Until they are published, nobody is charged — the product is free while this line says this. |
There is no telephone support line, and we would rather say that than publish a number nobody answers.
Reporting a bug? Every screen that can go wrong shows a request id. Quoting it is the fastest way to an answer, because it points straight at that request in the log.